FAQs

 

What types of products does Home Electra offer?

Home Electra specializes in high-quality electronic products, including innovative power solutions such as the HB Power Strip with fast charging capabilities, as well as efficient home appliances like the Philips Dry Iron. Our selection is curated to enhance everyday living through reliable and stylish products.

What is the return policy for items purchased from Home Electra?

Home Electra has a 10-day return policy. Customers have 10 days after receiving their item to request a return, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How long does shipping take for orders placed with Home Electra?

Shipping times within Lagos typically range from 24 hours, while deliveries to other states may take between 2 to 4 days. If you do not receive your products within this timeframe, please contact us with your order number for assistance.

What should I do if my item is defective or damaged upon arrival?

Customers are advised to inspect their orders upon receipt. If an item is found to be defective, damaged, or incorrect, it is important to contact us immediately so that we can evaluate the issue and provide a resolution.

Can I exchange an item purchased from Home Electra?

Exchanges are not directly facilitated. The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the desired item.

How long does it take to process a refund?

Refunds are processed within 10 business days after we have received and inspected the returned item. If the refund is approved, it will be automatically credited to the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and flammable liquids. Additionally, sale items and gift cards are not eligible for return.

How can I contact Home Electra for further inquiries?

For any additional questions or concerns, customers can reach us via email at homeelectra1@gmail.com or by phone at 08133595087. Our physical address is 43 Oroyinyin Street, Apartment, 102273 Lagos LA, Nigeria.